Q. I am trying to reset my password but have not received a response

A. Please email us at safe@eittoc.com for password reset assistance. We try to respond to all requests as quickly as possible, but please allow up to 48 hours for a response from our staff.

Q. What is the difference between paying for "CEU=Contact Hours" or "EI Continuing Education Hrs.?"

A. CEU (or, continuing education units) are often called Contact Hours and refer to those courses - required by your professional licensing board annually in order to maintain your licensure; your certificate will indicate this as proof that you have met your specific state licensure board requirements for continuing education. EI Continuing Education Hrs. refers to educational credentialing credit required annually by many State early intervention programs.

Q. If you purchase a course for CEU=Contact Hours, does that mean it also meets the criteria required by many States for EI Continuing Education Hrs.?

A. Yes, if you purchase a course for CEUs, the certificate is also good for your EI continuing education hours. You do not need to purchase the course for both CEUs and EI hours

Q. If you purchase a course for EI Continuing Education Hrs.?, does that mean it also meets the criteria required by State Board of Licensing for continuing CEU=Contact Hrs - Licensure?

A. No it does not.

Q. How are the number of questions per examination computed?

A. The number of test question(s) & assigned credit is calculated based on the content length, level of difficulty of material –both of which are assessed by peer review & pilot study; this is reflected by the number of test question in each course test: Ten (10) multiple choice question for the first credit hour, with no more than 10% true/false questions. For each additional credit hour assigned (after the first credit hour), five (5)multiple choice test questions are assigned – at a minimum.

Q. What is the passing grade?

A. 80%. EITTOC-SAFE utilizes the American traditional numeric grade system, so that a grade of 80% in the variant number grade system converted to a letter grade is in the B grade-grouping, with 80% corresponding to a B- the lowest acceptable grade for passing, given the necessity for a high standard of knowledge retention with respect to the early intervention setting.

Q. How do I register for a course?

A. Please do the following to register for a course:

• Click on the name of the course you would like to take from the list on the left of the screen.
• This will bring you to a course description screen. Click on the 'Checkout' Tab
• This will bring you to another screen. Scroll down to '#2 Register Here'
• Enter all required information (make sure it is a valid e mail address), then click submit to go through the payment process
• You can then access your course by clicking 'My Account' on the upper right of the screen.
• Select 'View Course and Take Tests'
• Then select 'View Study Guide'

Q. How do I download Adobe (required to access the course material and certificate): A. You must have Adobe Flash 9 or Adobe Reader 9.1 to view the course booklet and to print out the certificate.

Q. If you can’t print the certificate: A. We apologize for the difficulty you experienced. The issue with the certificate sometimes happens due to pop up blockers so you can try turning the blockers off or using a different internet browser. Some browsers are slower than others so it may take a few minutes for the certificate to generate and then another minute or so for the information to populate. Your certificate is attached. Give it a few moments for all the data to populate after you open the attachment and the certificate generates.

Q. If you purchased a course for an evaluations testing instrument, but you didn’t know that you needed the material prior to purchasing that particular course, we apologize for the confusion. You can get the books from the publisher (on line) or borrow from a colleague. If neither of these is an option, please let us know so we can issue you a full refund. A. If neither of these is an option, please let us know so we can issue you a full refund.

Q. I paid for my course, but did not get an invoice. A. Click on “My Account” which is located on the upper right of your screen (above and to the right of the EITTOC logo). “My Account Information” will appear on the toolbar on the left of the screen. Click on “View or Print Invoice” and then click on “View/Print Invoice” adjacent to the course listing.

Q. I paid for my course, how do I find the course material? A. Click on “My Account” which is located on the upper right of your screen (above and to the right of the EITTOC logo). Then click the button next to “View Course and Take Tests.” Find the course you wish to view and click the button in the first column next to the course name.

Q. I clicked “View Study Guide” to view my course material, but the course did not appear on my screen. A. You must have Adobe Flash 9 or Adobe Reader 9.1 installed on your computer to view any course material. If you have an earlier version, you must first un-install the earlier version before you can install the correct version. To do this, click on any of the courses offered on the left of your screen. At the bottom of the course description is a live link. Click on the underlined words Adobe Reader 9.1 to install.

Q. While taking my course, I clicked on a link and then I could not get back into the course. A. First try selecting the back button if you have one on your browser. If this does not work, “X” out of the link. If EITTOC is not open on your screen, it will be minimized on the bottom of your screen. Click on it to get it back on your screen. EITTOC should then be open to the screen which lists your courses. Click to view the course again.
If EITTOC does not default to that screen, click on “My Account” which is located on the upper right of your screen (above and to the right of the EITTOC logo). Then click the button next to “View Course and Take Tests.” Find the course you wish to view and click the button in the first column next to the course name.

Q. How do I print my certificate to prove I took the course? A. Click on “My Account” which is located on the upper right of your screen (above and to the right of the EITTOC logo). Click the button next to “View Courses of Completion.” Click on either the word “Certificate” or “Wallet/Card” next to the course for which you are printing the certificate. Remember – it may take a few minutes for the certificate or card to download to your computer for printing.

Q. I lost my certificate, can I print another one? A. Yes, you can print as many as you need. Click on “My Account” which is located on the upper right of your screen (above and to the right of the EITTOC logo). Click the button next to “View Courses of Completion.” Click on either the word “Certificate” or “Wallet/Card” next to the course for which you are printing the certificate. Remember – it may take a few minutes for the certificate or card to download to your computer for printing.

Q. I tried to go back to change an answer on my test, but instead: I lost all my test answers / I was logged out of the test. A. You cannot click the back button – this is written in red on each test page. You must review each screen and make any changes before going on to the next set of questions.

Q. How long may I access the course material? A. Course material and access to the examination may be accessed for one year after purchase.

Q. Can I download the course material? A. Our courses are copyrighted and proprietary, and are made available for download.

Q. How long is the course and test accessible? A. The course material and test are available for up to one year after the purchase date.

Q. Must I read/study portions of the course which do not specifically relate to my discipline? Will I be tested on those areas? A. While you will not be tested for portions of the course - relating to treatment - outside your professional discipline, we suggest that you review this treatment material from the perspective on an interdisciplinary evidence-based approach to professional practice.